Care Service

[basel_title size="large" title="OneKeyCare" subtitle="Introducing OneKeyCare" after_title="Hardware wallets protect your digital wealth.
OneKeyCare protects your hardware wallet."]

With OneKeyCare, you don’t just buy a hardware wallet from OneKey — you secure it. From extended warranty coverage against manufacturing defects to priority support and exclusive member replacement benefits, OneKeyCare ensures you’re never stranded if something goes wrong.

[basel_title title="Stay protected. Stay in control." subtitle="OneKeyCare Protection Plan" after_title="Protect your hardware wallet with comprehensive coverage and priority support designed to give you complete peace of mind."]

OneKeyCare Basic

Coverage applicable to OneKey Classic 1S and OneKey Pure models

50,000 NGN for 6 Months
90,000 NGN for 12 Months

OneKeyCare Pro

Coverage applicable to OneKey Pro

100,000 NGN for 6 Months
190,000 NGN for 12 Months

Account Details

Account Information: 4993237116, Moniepoint MFB

OneKey Africa – VxG Enterprises

Coverage Benefits

Extended Warranty Protection:  Enjoy up to one year of extended warranty coverage for manufacturing defects. If your hardware wallet develops a verified factory fault, it will be replaced at no additional cost.

Accidental Damage Benefit:  Receive 10% off a new device purchase in the event of screen, battery, or button damage caused by the user. (Eligible once every 6 months)

Loss or Theft Benefit:  Receive 10% off a replacement device if your hardware wallet is lost or stolen. (Eligible once every 6 months)

Free Shipping:  Complimentary shipping on all approved replacements and discounted purchases related to covered incidents.

24/7 Priority Support:  Get fast-tracked access to our dedicated support team whenever you need assistance.